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FAQ
THE MOST COMMON QUESTIONS
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What materials are used in your jewelry?We use high-quality materials, including solid sterling silver (925), vermeil, and moissanite stones to ensure durability and shine.
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Do you offer custom jewelry designs?Yes! We offer customized jewelry, including personalized rings and pendants. Please contact us for more details on customization options.
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How do I determine my ring size?We recommend using a ring size chart or visiting a local jeweler for accurate sizing. If you need assistance, feel free to reach out to our team.
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How do I take care of my jewelry?Avoid exposing jewelry to harsh chemicals or water, and store it in a soft cloth or jewelry box when not in use.
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Is there a warranty on your jewelry?Yes! All our jewelry comes with a lifetime warranty, covering any manufacturer defects.
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What is your return policy?We offer a 30-day return policy on all unused and unworn items in their original condition. Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Are your moissanite stones real?Yes! All our moissanite stones are genuine, tested for authenticity, and offer brilliance comparable to diamonds.
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Do you offer custom jewelry?Yes! We offer customized moissanite rings, pendants, and more. Contact us for personalized designs.
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How do I determine my ring or chain size?We provide a size guide on our website to help you choose the right fit. If you’re unsure, contact our support team.
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How can I contact customer support?You can reach our support team via email at info@thejewelryplugs.com or through our Contact page. We’re happy to assist with any questions or concerns!
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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